// Support
How can I help?
Hosting issue, email trouble, or a computer that needs looking at? Open a ticket and you'll get a ticket number and a private link to follow along. No account needed.
Open a support ticket
Tickets are answered within one business day, usually much sooner. Anything marked urgent (a website or email down) comes first.
Remote help
Let me connect to fix it
If I've asked to connect to your computer, use the free tool that's already built in. You stay in control and can end the session any time.
Windows 10 or 11
- Click Start and type Quick Assist, then open it.
- Under Get help, I'll give you a 6-digit code over the phone.
- Enter the code, then click Allow when asked.
Mac
I'll send you a link to a secure screen-sharing session. Only accept a session you've arranged with me.
I'll never call you out of the blue and ask to access your computer. If someone does, hang up. It's a scam.
Where I work
On-site visits across Calgary and nearby communities, with drop-off in the southeast (Auburn Bay). Remote support and hosting are available anywhere in Canada.